Coming Soon - The Learning from Everyday Work Solution.
Like all good solutions, the needs of both workers and the organization are critical to gather business intelligence. This is not a tool. This is for workers to gain better learning about the variability and complexity of tasks they face everyday and for those operational learnings to be transparent to the organization as business intelligence, in order to support the improvement of the optimizing the capacity and resilience of the system. The first four methods of gathering this intelligence will include:
- Situations, tasks, or processes that don’t make sense to the worker “Dumb”
- Unusual or difficult tasks and processes for the worker “Difficult”
- Changing or changed situations, tasks, and activities “Different”
- Risky tasks, processes, situations, or hazards “Dangerous”
The Practice of Learning Teams "The Book"
Todd Conklin, 2020.